Insurance For Trades :: News
SHARE

Share this news item!

ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Comparisons

Regulator Alleges RACQ Insurance Deceived Over Half a Million Customers with Renewal Pricing

ASIC Takes Legal Action Against RACQ Insurance Over Misleading Premium Comparisons?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Securities and Investments Commission (ASIC) has initiated Federal Court proceedings against RACQ Insurance, a subsidiary of Insurance Australia Group (IAG), alleging that the insurer misled over 570,000 customers through deceptive premium comparison pricing in renewal notices issued between September 2019 and December 2024.

According to ASIC, RACQ Insurance inflated the 'last period premium' figures in these notices, leading customers to believe that their premiums had increased less than they actually had. This practice potentially resulted in customers overpaying for their insurance policies. Despite receiving customer complaints shortly after implementing this practice, RACQ allegedly continued the misleading conduct for several years.

The misleading pricing affected various types of insurance, including home, car, caravan, boat, and pet insurance. ASIC is seeking civil penalties, declarations, and public orders against RACQ Insurance. The insurer self-reported the issue in 2024 following media inquiries and has stated that it is cooperating with ASIC while conducting its own internal review.

For Australian farmers, this case underscores the importance of carefully reviewing insurance renewal notices and being vigilant about any discrepancies in premium comparisons. Ensuring transparency and accuracy in insurance communications is crucial, especially in the agricultural sector where adequate coverage is essential to mitigate risks associated with natural disasters and other unforeseen events.

Published:Thursday, 25th Sep 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

APRA Emphasises Immediate Action on Extreme Weather Mitigation
APRA Emphasises Immediate Action on Extreme Weather Mitigation
06 Apr 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has released a pivotal report highlighting the pressing need for immediate and substantial action to shield communities from the escalating impacts of extreme weather events. This Insurance Climate Vulnerability Assessment (ICVA) serves as a stress test, modelling potential future scenarios rather than forecasting specific outcomes. However, the risks outlined are already becoming evident, reinforcing the insurance industry's calls for urgent intervention to mitigate extreme weather risks. - read more
Australian Insurers Grapple with AI Disruption Fears
Australian Insurers Grapple with AI Disruption Fears
29 Mar 2026: Paige Estritori
In recent weeks, major Australian insurers such as Insurance Australia Group (IAG), Suncorp (SUN), and QBE Insurance (QBE) have experienced notable declines in their stock prices. This downturn is largely attributed to growing investor concerns about the potential disruption posed by artificial intelligence (AI) within the insurance sector. - read more
Australian Insurers Face Challenges in AI and Cyber Risk Readiness
Australian Insurers Face Challenges in AI and Cyber Risk Readiness
29 Mar 2026: Paige Estritori
Recent research indicates that Australian insurers are trailing their global counterparts in preparedness for emerging risks, particularly those associated with artificial intelligence (AI) and cyber threats. This preparedness gap has reached its widest point in four years, raising concerns about the industry's ability to manage these rapidly evolving challenges. - read more
Click for more Insurance News


Trades Insurance Articles

What Types of Insurance Does Every Australian Tradie Need?
What Types of Insurance Does Every Australian Tradie Need?
Public liability insurance is a type of cover that protects businesses and their owners from the financial risks of liabilities that may occur due to damage or injury to a third party. For tradies in Australia, this insurance is crucial due to the nature of their work environment. Working on various sites and handling different tasks increases the likelihood of accidents happening, which makes this type of insurance not only relevant but essential. - read more
Top Insurance Coverage Options Every Tradesperson Should Consider
Top Insurance Coverage Options Every Tradesperson Should Consider
Whether you're a carpenter, electrician, plumber, or any other type of tradesperson, your work is essential to keeping homes and businesses running smoothly. But have you ever thought about how important insurance is for your trade business? - read more
Step-by-Step Process for Tradespeople to Submit an Insurance Claim
Step-by-Step Process for Tradespeople to Submit an Insurance Claim
Welcome to our guide on the step-by-step process for tradespeople to submit an insurance claim. Navigating the insurance claim process can often be daunting, especially for busy tradespeople who are focused on their day-to-day operations. In this article, we'll walk you through each stage, making the process simple and straightforward. - read more
Your free Trades Insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.


Knowledgebase
Endorsement:
An amendment or addition to an existing insurance policy that changes the terms or scope of the original policy.

Quick Links: | Insurance For Tradespeople | Tradesman Insurance | Tradie Insurance | Public Liability Insurance For Tradies | Tool Insurance For Tradespeople | Business Insurance For Trades | Income Protection For Tradespeople | Contract Works Insurance | Commercial Vehicle Insurance For Tradies | Insurance Quotes For Tradespeople | Self-employed Tradesperson Insurance
This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.
IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.